The ENTIRE team came through!!
The ENTIRE team came through when others failed!! I had been suffering excruciating headaches from a tooth that was both decayed and had come loose due to Gum Disease. After waiting days for an appointment with another Dentist, he refused treatment until I provided him with blood work and a detailed and current report from my cardiologist (who I see once a year) due to having a Pacemaker installed four years ago with no other issues whatsoever. The experience at the other dentist was reprehensible at best, with his parting words being “Feel free to take yourself elsewhere!!” NEVER have I received such poor treatment not only from a dentist, but from any health care professional! This from a supposedly renowned oral surgeon who I was referred to by my current dentist…who I should add refused to be of any assistance with this tooth even after 3 visits as well. From the time of my panic stricken call (I could not tolerate this pain a minute longer) when I was told although I was a new patient I would be seen within an hour, to the pleasant, pain free visit, to the follow up call by Dr. Gina Muto herself later the night of my visit, EVERY single member of the outstanding Altman Dental Group exhibited an extraordinarily high level of professionalism, compassion and sense of urgency unmatched by all others I spoke with the day of my visit. While all I was getting were answering machines during business hours at over 6 different dentists, the phone at Altman was answered in an extremely hospitable manner on the second ring. After a few questions, I was invited in and assured I would be well taken care of by Dr. Muto that very day without any sort of delay. I am proud to report that my headaches are finally gone and the site of the extraction is virtually pain free! NEVER in over 30 years of seeing Dental Care specialists have I ever encountered a more caring, sincere and welcoming group of Dental Care Professionals. I made the decision to change my dentist of 8 years immediately after my extraction to Altman Dental because of their sense of urgency and kindness. Never will I ever go to another dentist as long as I remain in Buffalo. I strongly recommend Altman Dental to any and everyone looking for a highly organized, efficient and respectful Dentist who goes that extra mile…even on the first visit!!